Terms and Conditions
Orders
Every piece is handmade and carefully crafted. If an item is in stock, it will be dispatched within 5 days, however it could take up to 21 days to deliver jewellery that is out of stock. If you require an item by a specific date, please contact us and we will try to do our best to accommodate your request.
Ring Size
Different ring size is available on request. Please contact directly us at info@quintaessenza.co.uk.
Payment
Payments are made through PayPal. However if you wish to pay in a different way such as by bank transfer, please do not hesitate to contact us. Full payment must be received by us and cleared before we dispatch.
Delivery
Free UK delivery on all orders over £100.
International orders will be sent by International Tracked and Sign at a cost of £12. Customers are responsible for any import duties and taxes.
Refund
We hope you are happy with your purchase. However if you change your mind and wish to return it, you have to notify it within 14 days with the reason. Items must be returned in the same condition they have been sent and in their original package. Unfortunately for hygienic reasons earrings cannot be returned. Shipment costs are not refundable. It is the customers' responsibility that we receive the goods and any costs involved.
Handmade Products
Each product is handmade and carefully crafted. Slight differences in colour, size and shape may occur. This is what makes unique each piece.
Care Instructions
Please wash with warm and soapy water. Never store your jewellery pieces next to each other in order to avoid scratching them. We recommend you remove your jewellery during physical activities, overnight and when washing and dressing.
Privacy
We take your privacy at heart. Your details will not be disclosed to any third parts.
Course Cancellation Policy
If you change your mind about your workshop within 14 days from booking, you are entitled to a full refund.
After this initial period and 14 days before the beginning of the workshop, your fee will be refunded minus a £10 administration charge, or another workshop (if places are available) will be offered without a penalty.
If you cancel two weeks prior to the start of your workshop, no refund can be given, but an alternative workshop, depending on space availability, will be offered.
It is our intention to deliver all courses listed in this website. We reserve the right to make changes or cancellations for unforeseen circumstances or due to low number of participants in workshops. Any changes will be communicated immediately. In this circumstance, students will be able to choose between a full refund or a place in another workshop (depending on space availability).
Disclaimer
Great care has been taken to provide accurate information. Roberta Pederzoli accepts no responsibility for errors and omissions. We reserve the right to amend the information provided in this website regarding the restructuring, addition or withdrawal of workshops.
Every piece is handmade and carefully crafted. If an item is in stock, it will be dispatched within 5 days, however it could take up to 21 days to deliver jewellery that is out of stock. If you require an item by a specific date, please contact us and we will try to do our best to accommodate your request.
Ring Size
Different ring size is available on request. Please contact directly us at info@quintaessenza.co.uk.
Payment
Payments are made through PayPal. However if you wish to pay in a different way such as by bank transfer, please do not hesitate to contact us. Full payment must be received by us and cleared before we dispatch.
Delivery
Free UK delivery on all orders over £100.
International orders will be sent by International Tracked and Sign at a cost of £12. Customers are responsible for any import duties and taxes.
Refund
We hope you are happy with your purchase. However if you change your mind and wish to return it, you have to notify it within 14 days with the reason. Items must be returned in the same condition they have been sent and in their original package. Unfortunately for hygienic reasons earrings cannot be returned. Shipment costs are not refundable. It is the customers' responsibility that we receive the goods and any costs involved.
Handmade Products
Each product is handmade and carefully crafted. Slight differences in colour, size and shape may occur. This is what makes unique each piece.
Care Instructions
Please wash with warm and soapy water. Never store your jewellery pieces next to each other in order to avoid scratching them. We recommend you remove your jewellery during physical activities, overnight and when washing and dressing.
Privacy
We take your privacy at heart. Your details will not be disclosed to any third parts.
Course Cancellation Policy
If you change your mind about your workshop within 14 days from booking, you are entitled to a full refund.
After this initial period and 14 days before the beginning of the workshop, your fee will be refunded minus a £10 administration charge, or another workshop (if places are available) will be offered without a penalty.
If you cancel two weeks prior to the start of your workshop, no refund can be given, but an alternative workshop, depending on space availability, will be offered.
It is our intention to deliver all courses listed in this website. We reserve the right to make changes or cancellations for unforeseen circumstances or due to low number of participants in workshops. Any changes will be communicated immediately. In this circumstance, students will be able to choose between a full refund or a place in another workshop (depending on space availability).
Disclaimer
Great care has been taken to provide accurate information. Roberta Pederzoli accepts no responsibility for errors and omissions. We reserve the right to amend the information provided in this website regarding the restructuring, addition or withdrawal of workshops.