Terms and Conditions
Orders and Delivery
Unfortunately, at the moment, we are unable to accept orders outside the UK.
Every piece is handmade and carefully crafted. If an item is in stock, it will be dispatched within 5 days, however, it could take up to 4 weeks to deliver jewellery that is out of stock. If you require an item by a specific date, please contact us and we will try to do our best to accommodate your request. Commissions can take up to 6-8 weeks.
Please make sure that all your details and address are correct. Quinta Essenza Jewellery does not take responsibility for any lost items.
Ring Size
Different ring sizes are available upon request. Please contact directly us at [email protected].
Payment
Payments are made through PayPal. However, if you wish to pay in a different way such as by bank transfer, please do not hesitate to contact us. Full payment must be received by us and cleared before we dispatch.
Care Instructions
Please wash with warm, soapy water. To avoid scratching, never store your jewelry pieces next to each other. We recommend removing your jewellery during physical activities, overnight, and when washing or dressing.
Product Information: While we strive to provide accurate descriptions and images of our jewellery products, slight variations in color, size, and design may occur due to the handmade nature of our items. These variations are a natural result of the crafting process and contribute to the uniqueness of each piece.
Pricing and Availability: All prices are subject to change without notice. We reserve the right to correct any errors in pricing or availability, and to limit quantities.
Workshop Participation: By registering for a workshop, you acknowledge that participation involves certain risks, including but not limited to the use of tools and materials. Participants should take necessary precautions and follow all instructions provided during the workshop.
Refund and Cancellation Policy for Jewellery: We hope you are happy with your purchase. However, if you change your mind and wish to return it, you must notify us within 14 days, stating the reason. Items must be returned in the same condition as received and in their original packaging. Unfortunately, for hygienic reasons, earrings cannot be returned. Shipping costs are non-refundable. It is the customer's responsibility to ensure we receive the returned goods, including any associated costs.
Refund and Cancellation Policy for Workshops: If you change your mind about your workshop within 14 days of booking, you are entitled to a full refund. After this initial period and up to 14 days before the workshop begins, your fee will be refunded minus a £10 administration charge. If you cancel within two weeks prior to the start of your workshop, no refund can be given, but an alternative workshop may be offered, subject to availability.
It is our intention to deliver all courses listed on this website. However, we reserve the right to make changes or cancellations due to unforeseen circumstances or a low number of participants in workshops. Any changes will be communicated immediately. In such cases, students may choose between a full refund or a place in another workshop (subject to availability).
Limitation of Liability: Quinta Essenza Jewellery shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or participate in our workshops.
Privacy Policy: We take your privacy seriously. Your personal information will not be shared with any third parties without your consent.
Changes to Terms: We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this website.
Unfortunately, at the moment, we are unable to accept orders outside the UK.
Every piece is handmade and carefully crafted. If an item is in stock, it will be dispatched within 5 days, however, it could take up to 4 weeks to deliver jewellery that is out of stock. If you require an item by a specific date, please contact us and we will try to do our best to accommodate your request. Commissions can take up to 6-8 weeks.
Please make sure that all your details and address are correct. Quinta Essenza Jewellery does not take responsibility for any lost items.
Ring Size
Different ring sizes are available upon request. Please contact directly us at [email protected].
Payment
Payments are made through PayPal. However, if you wish to pay in a different way such as by bank transfer, please do not hesitate to contact us. Full payment must be received by us and cleared before we dispatch.
Care Instructions
Please wash with warm, soapy water. To avoid scratching, never store your jewelry pieces next to each other. We recommend removing your jewellery during physical activities, overnight, and when washing or dressing.
Product Information: While we strive to provide accurate descriptions and images of our jewellery products, slight variations in color, size, and design may occur due to the handmade nature of our items. These variations are a natural result of the crafting process and contribute to the uniqueness of each piece.
Pricing and Availability: All prices are subject to change without notice. We reserve the right to correct any errors in pricing or availability, and to limit quantities.
Workshop Participation: By registering for a workshop, you acknowledge that participation involves certain risks, including but not limited to the use of tools and materials. Participants should take necessary precautions and follow all instructions provided during the workshop.
Refund and Cancellation Policy for Jewellery: We hope you are happy with your purchase. However, if you change your mind and wish to return it, you must notify us within 14 days, stating the reason. Items must be returned in the same condition as received and in their original packaging. Unfortunately, for hygienic reasons, earrings cannot be returned. Shipping costs are non-refundable. It is the customer's responsibility to ensure we receive the returned goods, including any associated costs.
Refund and Cancellation Policy for Workshops: If you change your mind about your workshop within 14 days of booking, you are entitled to a full refund. After this initial period and up to 14 days before the workshop begins, your fee will be refunded minus a £10 administration charge. If you cancel within two weeks prior to the start of your workshop, no refund can be given, but an alternative workshop may be offered, subject to availability.
It is our intention to deliver all courses listed on this website. However, we reserve the right to make changes or cancellations due to unforeseen circumstances or a low number of participants in workshops. Any changes will be communicated immediately. In such cases, students may choose between a full refund or a place in another workshop (subject to availability).
Limitation of Liability: Quinta Essenza Jewellery shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or participate in our workshops.
Privacy Policy: We take your privacy seriously. Your personal information will not be shared with any third parties without your consent.
Changes to Terms: We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this website.